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You also get a free dedicated fax line with 20 FREE advanced phone features.You might be asking, “How can reading be a writing skill?
” Good customer service writers have a strategy (and management’s permission) to shut down this type of chat, so they can move on to real customers.
She helps contact centers train agents to write excellent e-mail, measure the quality of their e-mails to customers, and rewrite and maintain their entire library of canned answers.
Recently, she completed a complete overhaul of customer service writing for a global airline’s domestic and international contact centers.
Leslie is the co-author of Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents.
Reach Leslie at [email protected] follow her on Twitter @Leslie O Thanks for sharing.
When chat agents manage wait or away time properly, there’s little need on either side to ask, “Are you still there? ”) This mix of question types engages the customer and gives Annabelle the best shot at finding the shoe the customer wants. Chat is the best channel for live problem-solving, so customers often chat when they’re in the middle of a task.